Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery generally takes between 5–14 business days depending on your location.
Can I track my order?
Yes. Once your order has been shipped, you'll receive an email containing your tracking information.
Can I cancel my order?
Orders can only be cancelled before processing begins. Once an order has entered fulfilment, cancellation may no longer be possible.
What if my package arrives damaged?
Please contact us within 48 hours of delivery and include photographs of the package and product so we can assist you promptly.
Do you ship internationally?
Yes. We proudly deliver to customers in many countries worldwide.
How do I contact customer support?
Simply email nydalica@outlook.com, and our team will be happy to help.
What payment methods do you accept?
We accept major debit and credit cards along with other secure payment methods displayed during checkout.
Are your cat clothes comfortable?
Yes. We carefully select soft, lightweight and comfortable materials designed to allow cats to move naturally while wearing them.