Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.
To start a return, please contact us at nydalica@outlook.com.
Return Address:
Nydalica
Contrada Favaco 108
89040 Stignano (RC)
Calabria
Italy
If your return request is approved, we will provide detailed instructions on how and where to send your package. Please note that items returned without first contacting us and receiving return authorization will not be accepted.
If you have any questions regarding returns, you can always contact us at nydalica@outlook.com.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible by emailing nydalica@outlook.com. Include your order number and clear photographs of the issue so we can evaluate your claim and arrange an appropriate solution.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Personal care and hygiene products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting your request.
Exchanges
The quickest way to exchange an item is to return the original product (once approved) and place a new order for the desired item.
European Union 14-Day Right of Withdrawal
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of receiving the goods without providing any reason.
Returned items must be unused, unworn, include all original tags, be in their original packaging, and be accompanied by proof of purchase.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nydalica@outlook.com