Shipping policy

At Nydalica, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped and delivered. By placing an order through our website, you agree to the terms outlined below.

Order Processing

All orders are carefully reviewed before shipment.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, holidays or promotional campaigns, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information whenever available.

Shipping Times

Estimated delivery times vary depending on the destination country.

Typical delivery estimates are:

  • United States: 5–12 business days
  • Canada: 6–14 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 6–14 business days
  • Europe: 4–10 business days
  • Rest of the World: 7–18 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and the selected shipping option.

From time to time we may offer promotional free shipping on qualifying orders.

Any applicable shipping charges will always be displayed before payment is completed.

Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, import taxes or other government fees depending on your country's regulations.

These charges are determined by local customs authorities and remain the sole responsibility of the customer.

Nydalica has no control over these fees and cannot predict their amount.

Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.

Tracking information may take 24–72 hours to become active after shipment.

If you have not received tracking information within a reasonable period, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted and the order has not yet been shipped, we will do our best to update the information.

Once an order has been dispatched, we may be unable to modify the delivery address.

Nydalica is not responsible for delays, losses or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • customs inspections;
  • adverse weather conditions;
  • transportation disruptions;
  • carrier delays;
  • public holidays;
  • natural disasters;
  • political events;
  • force majeure.

We appreciate your patience should any unforeseen delays arise.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the most appropriate solution.

Claims may require supporting documentation such as photographs of the package or product.

Split Shipments

When multiple items are ordered together, they may be shipped separately from different fulfilment centres.

In such cases, customers may receive multiple tracking numbers and deliveries on different dates.

No additional shipping charges will apply for split shipments.

Failed Deliveries

If a package is returned due to an incorrect address, repeated failed delivery attempts or refusal to accept delivery, additional shipping charges may apply before the order can be resent.

Delivery Confirmation

Once a shipment has been marked as successfully delivered by the carrier, responsibility for the package transfers to the customer.

If you believe your package has been delivered incorrectly, please contact both the shipping carrier and our customer support team promptly.

Order Changes & Cancellations

Because we begin processing orders quickly, requests to modify or cancel an order cannot be guaranteed.

If your order has already entered fulfilment or has been shipped, cancellation will no longer be possible.

Please refer to our Refund Policy for further information regarding returns.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Nydalica

Email: nydalica@outlook.com

Phone: +39 333 651 8361

Business Address:

Contrada Favaco 108
89040 Stignano (RC)
Calabria
Italy

Our customer support team will be happy to assist you with any shipping-related enquiries.